What is a website audit?

The dictionary defines audit as “control of the company in terms of financial and organizational, valuation of its assets and analysis of its development prospects, carried out by experts”. In practice, it is a very broad concept referring not only to entire enterprises, institutions or other organizations, but also to their specific organizational units, processes or projects. Audits are also carried out in the digital space against systems, applications or websites. They mainly boil down to control, problem identification and perspective analysis.

Website audit can cover various areas. It consists in checking its operation and identifying the reasons why it does not allow to achieve the expected results. The analysis may concern both the technical and legal, marketing or general business dimensions. In any case, it should be a very thorough process, necessarily carried out by an objective subject. Therefore, website audit is basically always outsourced to an external unit – one that had nothing to do with the creation or maintenance of a given website. It is necessary to reveal any flaws or problems – and for this you need objectivity.

Why are website audits performed?

Audits of websites are carried out especially when their owners are looking for solutions to certain problems or the reasons for the lack of the expected results. Depending on the reasons for the willingness to carry out the analysis, it applies to a specific area of the website. It can also be carried out to control the results of the actions taken. A specific type of audit is worth carrying out, for example, when:
– positioning activities do not bring the expected results,
– despite the increased traffic on the website, sales are still standing still,
– users spend a lot of time on the site, but do not go to the next subpages, etc.

The audit is then the basis for taking corrective actions, allowing to identify the causes of the problems. It can also help in making decisions about starting cooperation with an SEO agency / marketing agency or changing the provider of this type of service.

Types of website audits

A website can be subjected to various types of audits tailored to specific needs and problems. There are three main types of website audits:
– IT audits,
– marketing (business) audits,
– legal audits.

IT audits
The first group concerns purely IT issues. The following can be distinguished in it:
– security audit,
– performance audit,
– software legality audit.

They consist in checking the technical parameters of the website and looking for errors that may lower the obtained results or pose specific threats.

Marketing audits
Marketing audits, also known as business audits, mainly refer to how the functioning of the website affects the company’s turnover. This group includes:
– SEO audit,
– UX audit,
– audit of analytical systems (e.g. Google Analytics),
– audit of advertising campaigns.

They consist in the analysis of the website in terms of optimization in terms of search engine requirements or user behavior. Conducted by experts, they are able to identify many significant errors and ways to correct them. The audit also helps to find out why certain efforts do not bring the expected business results.

Legal audits
Please note that the website must operate legally. In particular, companies and institutions must comply with the provisions regarding, for example, the protection of personal data or consumer rights. In this group, the following are most often carried out:
– GDPR audit (related to the protection of personal data),
– audit of the online store regulations.

It consists mainly in the analysis of the applied procedures and provisions and their compliance with legal requirements.

What is an SEO audit?

SEO audit is one of the most important tools that can be used to improve the results of a website. Positioning is currently one of the most effective ways to promote your website. It is based on an in-depth analysis of all parameters influencing SEO. Its scope is not strictly defined, but it should definitely provide:
– an overview of all website elements important from the SEO point of view,
– evalsuation of their optimization and adaptation to the requirements of search engines,
– indication of strengths and weaknesses of the current state of website optimization,
– indication of opportunities to improve optimization in specific areas,
– detection of problems in adapting the website to the guidelines.

The result of an SEO audit should be an exhaustive report that can be a determinant of further optimization of the website. The auditor is required to know the latest SEO guidelines and usability trends, as well as to be scrupulous and objective.

Why is an SEO audit so important?

Currently, SEO is often called the most important and effective form of advertising for companies. This is for a number of reasons. First of all, the wide access to Internet services means that more and more people use Google to search for information about products or services. This means that not being present in the search results is the same as losing the opportunity to attract many new customers. In addition, Google’s search engine algorithms are becoming more and more refined. As a result, the first places of search results usually contain pages that present the most interesting, comprehensive and reliable information on a given topic. This leads to increased confidence in the algorithm choices. As a result, as many as 92% of Google users do not even look at the other side of the search results. In order to be within their reach, one must foretell intense activities in the field of positioning.

Auditing websites in terms of SEO is so important for another reason as well. Positioning is really based on assumptions – the algorithms are constantly being improved, but the precise guidelines they follow when determining the page position are unknown. However, there are even more than 200 factors that determine the position of a site. Therefore, it is impossible to set gold standards or a rigid framework of conduct in this area. However, an SEO audit conducted for a specific website helps to see what works and what doesn’t. As a result, more and more effective procedures can be implemented.

What does an SEO audit cover?

Audit of websites in terms of SEO should certainly be meticulous. It requires looking at many aspects of the website’s operation and its various parameters. However, the most important issues are:
– indexing – checking the correctness of page indexing;
– keywords – analysis of phrases on which the page is visible;
– content – their influence on strengthening the appropriate phrases;
– linking – the correctness of its implementation and the effects in terms of strengthening the relevant subpages;
– cannibalization of phrases – checking if there are any tabs within the page that position themselves on the same keywords; – duplicate content
– duplicate content;
– long tail positioning – resources enabling positioning for phrases, the so-called long tail;
– URL addresses – their correctness and “friendly” structure;
– meta tags – their correct display, structure and content of keywords;
– responsiveness – correct display of the website on mobiles devices;
– security – effectiveness of the applied security measures;
– performance – loading speed of subpages and their content.

Who is the SEO audit for?

SEO audit is a very important tool for basically any website. Regardless of whether you are working on positioning or just about to take action in this direction, conducting an audit will be an excellent starting point. A professionally conducted SEO audit is a source of a lot of valuable information and can help you improve your SEO strategy almost immediately. It will be especially advisable to carry it out:
– in the process of creating a website,
– when key changes are made to the website,
– before changing the positioning strategy or SEO service provider,
– in order to eliminate penalties or threats in this respect.

Even if you do not have the means to hire a professional auditor, it is always worth taking advantage of a fast, automatic and free online audit. This will give you general ideas about the areas that need improvement. The resulting reports are not very detailed, but they can be useful for sure!

What is a UX audit?

UX stands for “User Experience” which means user experience. This term is used to describe all the feelings experienced by a person using a given website. These can be both positive and negative. A useful website (i.e. one with a good UX) is easy to use, fast and intuitive. It allows you to easily find the information you are looking for, and does not annoy you with pop-up windows or an excessive amount of ads. It guides the user smoothly through all steps of the purchasing process and enables easy and pleasant conversion. However, there is also a flip side to the coin. Probably every Internet user has found himself at least once on a page from which he wanted to escape as quickly as possible. Slow operation, uncomfortable interface, lack of important information are just some of the problems that can appear on websites – importantly, even on very carefully constructed ones. Website developers often find it difficult to look at their work from a distance, so they may not notice some significant errors. Then the UX audit turns out to be extremely useful.

Like other website audits, the one regarding UX should be carried out by an impartial entity. It consists in testing whether the website meets its goals. It can be carried out by various methods.

What does the UX audit look like?

The website usability analysis can be carried out using various methods and tools. A comprehensive UX audit of a website should include many different ways of analyzing its operation. What are these ways?

Expert analysis – heuristic and cognitive
Two methods of expert analysis use the developed UX methodologies to assess the usability of a website. Heuristic analysis is based on the principles of creating websites – e.g. 10 Nielsen and Molich Heuristics, 8 golden Schneiderman principles or 30 Connell usability principles. The auditor carefully, point by point, checks the website’s compliance with the requirements of these rules and finds errors. The second method of expert analysis is cognitive wandering. Then the auditor plays the role of a user who wants to perform a specific action. The process includes testing various scenarioses of conduct – making purchases, subscribing to the newsletter, searching for specific information or products, etc.

Analyzing User Behavior on the Website
Another excellent method of UX research is analyzing user behavior on the website. It uses, among others eye tracking, i.e. tracking the movements of the user’s eyeballs in order to check where their eyes are intuitively. As part of this analysis, the so-called heatmaps, i.e. graphical diagrams showing where the clicks are concentrated, what the user’s cursor movements look like or to which point the user scrolls the page. Thanks to this, you can gain very valuable knowledge to increase conversion and make your website more user-friendly.

Content usability testing
The UX audit should also analyze the content. The so-called content experience tells about whether the text on the website is sufficiently specific and comprehensive, whether it is accessible to read and whether it encourages conversion.

Preparation of UX mockups
Part of the UX audit is also the preparation of suggestions for changes to the website. For this purpose, UX mockups are prepared. They are based on the conclusions drawn from the conducted analyzes and specify where and how improvements can be made.

A / B tests
A / B tests are a way to check the effectiveness of the proposed solutions. They are carried out with the help of users. It consists in presenting two research groups with the same page that differs in one specific element (it may also be several elements, but such research is less precise) and asking them to perform a specific activity. The results (e.g. in terms of conversion efficiency) indicate which version is better for the user.

The selection of tools to support your website testing depends primarily on the goals of the analysis, capabilities and budget. You can carry out:
– moderated user tests – based on specific scenarioses,
– unmoderated user tests – checking the natural reaction to the website,
– analysis of eye movement, cursor, etc. – very objective method due to its minimal invasiveness,
– surveys – questionnaires with questions about the site,
– card sorting – a type of test that allows you to check whether the hierarchy of elements on the page is properly read by users,
– paper prototyping – creating paper mockups of the website to discuss them with users.

What does a UX audit help with?

A website usability audit is an extremely useful tool. Thanks to it, it is possible to recognize and remove many errors that have a negative impact on the business results of a given company. The most frequently detected UX errors include:
– incomprehensible nomenclature,
– complicated presentation of terms of sale, delivery, payment, returns,
– too complicated menu structure,
– too long forms,
– unresponsive design,
– no sorting option,
– unintuitive product comparison engine,
– long page loading time,
– unclear pricing policy,
– lack of essential information on available products or offers.

Some of them may seem trivial, but the results after eliminating them speak for themselves. This is why UX audit is such an important business tool.

Who is the UX audit for?

Who needs a website audit in terms of UX? Anyone really. It is quite a time-consuming and resource-intensive process, but the results are definitely worthwhile. It is especially useful to conduct usability audits to identify the causes of ineffectiveness in achieving business goals. It is worth conducting it at the stage of creating the website – it will result in creating a friendly and useful website.

What is UX?

UX (User Experience) is a concept based on the concept of usability used primarily to evalsuate websites and applications. Useful websites are websites where you can easily find the information, products or services you need and quickly convert, such as a purchase. The concept of usability is also related to intuitiveness – the website should be easy to use and unambiguous.

The term User Experience is used to define the user experience and their impressions while using the website. It boils down to determining the friendliness of the internaut’s interaction with the website and its accessibility. UX consists of many factors: from design and aesthetics, through navigation, to the quality of information. This is an issue that has received more and more attention recently, mainly due to its impact on the effectiveness of websites or applications. Taking care of UX (User Experience) usually translates into higher conversion, as it makes the website meet the expectations of visitors.

In addition to User Experience, it is worth paying attention to the concept of User Interface. It means the user interface – it is all the elements that allow interaction with the website (including page layout, graphic design, typography, colors). UX and UI are sometimes treated as the same concepts, but more often they simply appear next to each other, playing a significant role in the perception of the website by Internet users.

UX audit – what is it?

Even if you think that your website is friendly, sensible and intuitive, it does not have to appear this way to random internet users who come across it. So how do you check user experiences? UX audit will be the best way.

UX audits consist in checking websites or applications in terms of meeting the expectations and needs of their visitors. This requires knowledge of, inter alia, habits of Internet users, trends and issues related to the clarity of the message. UX audit is quite a complicated procedure, but it can bring many benefits:
– allows you to learn about the strengths and weaknesses of a given website,
– indicates the mistakes made and their potential impact on the conversion,
– also indicates opportunities and threats for the future,
– suggests what actions should be taken to develop and improve the effectiveness of the website.

The tests carried out during the audit should concern, inter alia:
– website structure and navigation between individual tabs,
– page views, especially in terms of readability,
– the clarity and unambiguity of the information provided,
– usability of the website – the possibility of obtaining the necessary information, placing an order, contacting the company, etc.

They are carried out in various ways, but it always requires expert knowledge and experience.

UX audit – what does it look like?

UX audit is carried out using various methods. The most reliable results are obtained when combining several of them. The first step should be expert analysis, that is, in-depth research of the site by UX experts – equipped with the appropriate knowledge and experience. In this case, several developed UX methodologies are used. What kind?

Heuristic evalsuation
It consists in checking websites for heuristics, i.e. specific rules and guidelines. The most common is the so-called Nielsen heuristics covered in 10 points. They constitute very general guidelines for the functionality of a given website or application:

– Show system status.
– Maintain compliance between the system and reality.
– Give the user full control.
– Stick to standards and be consistent.
– Prevent mistakes.
– Allow you to choose instead of forcing you to remember.
– Provide flexibility and efficiency.
– Take care of aesthetics and moderation.
– Provide effective error handling.
– Take care of help and documentation.

However, you can also use the 8 golden rules of expert Schneiderman, 30 rules of Connell’s utility or the 9 cognitive rules of Gerhardt-Powals. These guidelines all convey similar content, but are worded slightly differently. Which rules will be applied for the audit does not really matter.

Cognitive walkthrough
This method is also known as the Cognitive Walk. It consists in testing scenarioses of a potential user’s journey on the website. In this case, the expert plays the role of the user who visits the site for the first time. The adoption of various scenarioses allows you to examine each path of the “walk” through the website and allows you to catch many problem areas or obvious errors in UX or UI.

Usability checklist
It is a method of checking the website according to specific points from the so-called checklists. The list is usually quite detailed and sets out the guidelines according to which the website should be constructed. It is also objective, which is certainly its advantage, but at the same time it is rarely tailored to a specific site, which may make it impossible to detect certain errors. The checklist procedure is fairly simple but often time consuming.

User tests can also be part of the UX audit. These are procedures that allow you to check how “ordinary” Internet users navigate the site. The survey can be moderated (led by a specialist) or unmoderated (the user freely moves around the site). After its completion, the participant is asked to fill in a questionnaire and comment on the website. This type of test can be combined, for example, with the analysis of eye movement, clicks, scrolling and other data, on the basis of which the so-called heat maps. This allows you to recognize not only the biggest obstacles faced by site visitors, but also the most important points of their interest.

UX audit results

The result of a UX audit is usually a comprehensive report, which should accurately indicate, above all, the mistakes made, areas for improvement and recommendations. By standard, errors are divided into three categories:
– critical errors – have a significant impact on the functioning of the website and require immediate repair;
– average errors – important, but to be corrected second;
– basic errors – details noticed during the research, which, however, do not have a significant impact on the functioning of the website.

It is also common to classify errors by type (e.g. communicative, visual, logical, etc.). Thanks to this, they can be immediately assigned to the appropriate teams and the necessary changes can be implemented faster.

It is also worth remembering that the audit report should contain both quantitative data (e.g. statistics) and qualitative data obtained e.g. through user research. The more information contained in the website analysis results, the more complete and objective the image can be obtained. Thus, the introduced amendments have a greater chance of having a real impact on the conversion rate and user satisfaction.

What after the UX audit?

After the UX audit, it should be time to implement its results and further usability tests that will allow you to check how effective the changes are. It is worth trying to prepare UX mockups presenting elements that require improvement, and then conduct A / B tests. This is a procedure during which two groups of users are presented with different versions of a page – and preferably they differ in just one element. Then, the behavior of the study participants is monitored and it is checked which version allows for higher conversion. After completing the website modification, you can re-audit to check its effectiveness.

The most common mistakes in UX – what should you pay attention to?

Every website is different, but there are some mistakes that recur too often. If you want to do some basic self-analysis of your website, be sure to check out our list and see what to avoid!

Interface not adapted to the user’s needs
First of all, the website should be legible and easy to navigate. Difficulties in this respect, especially those encountered at the outset, can effectively discourage the user from staying on the site. It really matters! For a website to be simply friendly, the first thing you need to know is what you want to achieve by publishing it. It is worth asking yourself questions about what the page is about and how the user should navigate on it, bearing in mind that the conversion should not take too many steps.

Some websites even throw their users more obstacles, making it difficult to find basic information about a product or price list, and then dragging the conversion procedure indefinitely (for example, requiring “clicking” through several subpages before hitting the registration or purchase tab). It is also worth remembering that the interface should enable the website to be expanded in the future, e.g. with new categories, products, services or language versions.

Triumph of form over content
A related error is the excess of form over content. This is primarily the result of an overly ambitious approach to design or the willingness to present your skills as a developer. The result may be a site that looks great at first glance, but definitely loses the next time you “get to know”. Too complicated structure, lack of readability, animations and other visual “tricks” only really distract from the main message of the page. The simple is sometimes the best – especially when it comes to usability.

Failure to adjust to reading patterns
The human eye usually “scans” the presented image according to one of several so-called reading patterns. The three most popular are Gutenberg’s diagram, Z pattern and F pattern. They tell about how the human eye travels. Knowledge of these rules allows you to place important elements (e.g. buttons leading to registration, purchase, etc.) in places where the user’s eyes will almost certainly fall. Meanwhile, many creators ignore them completely and opt for solutions that may look good, but they certainly do not provide the desired conversion.

No responsiveness
According to the global Digital 2020 report, more than half of all visits to websites are made from a smartphones. Meanwhile, some sites are still not adapted to users of a few inches of screens! If the page is unreadable on your phones, it’s no wonder you can’t boast a satisfactory conversion. Importantly, it is not only the presence of the mobiles version of the website that counts “as it does”, but above all its quality. Content and functions from the desktop version copied in the smaller version will not work. It is worth considering the placement of individual elements carefully, and if necessary, give up the less important ones to obtain a clearer and more friendly design.

Ignoring the fold line
This is a point that somehow relates to the previous one. A fold line is a line that marks an area of your website that is visible without scrolling down. Above all, it should be encouraging. Some people, not wanting to risk that the Internet user leaves the website before reading the most important information, put the majority of content here. However, this is a big mistake. It is also worth remembering that the fold line is in a completely different place on the screen of a computer, tablet or smartphones. Therefore, the amount of information above it and their graphic representation should be adjusted separately for each screen size. Remember – often less is more.

Content overload
Content is king – at least that can be deduced from the wise analyzes of marketing specialists. However, this does not mean that website users should be bombarded with information. Long, detailed descriptions of products or instructions related to the services provided may be your advantage, but they must also be properly presented. Otherwise, nobody will read it, and many people will leave the site and never return to it.

Use short paragraphs and bullets instead of huge blocks of text. Highlight the most important elements with appropriate graphics or pictograms. Add buttons with CTA (call to action). If there is too much content on the page, why not break it down into several tabs about individual services, products or offer aspects? It can also be beneficial for SEO if you use the right keywords.

Confusing forms
Forms are a minefield, especially for inexperienced web developers. If you expect website users to fill out a form (e.g. registration, quote, contact), make it as simple as possible! The rule in this case is quite clear-cut – the more fields, the less chance they will be filled. Labels, additional comments and buttons must convey an unambiguous message. If a date is required when filling in, please specify the format in which it should be entered. For weights, measures, etc., be sure to specify which unit applies.

After creating the form, take a close look at it and remove any fields that are not necessary. Use checkboxes and radio buttons where possible. It is also absolutely necessary to mark the errors accurately. If, after completing and confirming all the fields, the user receives feedback saying that an error has occurred (without indicating which field and which field), he will most likely not only give up on further actions, but also become irritated.

Incorrect placement of important components
The most important elements of the website should be placed in visible places – so that the user does not have to guess “what to do next” or look for the right button (eg allowing to add a product to the basket). There is probably nothing more daunting than a page that arouses interest and then makes conversion difficult. It is worth remembering that there are some unwritten rules on the Internet – all approval buttons (“OK”, “Next”, “I agree”) should be on the left, while those with negative actions (such as “Cancel”, “Delete” etc.) – on the right. It has also been assumed that the button for adding a product to the basket is located near the price. It really doesn’t pay off in making your users’ lives difficult – even if it makes you think your site is genuine.

Take care of UX, and success will come by itself

Building effective websites is really not as easy as it may seem. Success is a combination of many factors that must perfectly harmonize with each other. However, taking care of User Experience will certainly pay off. A functional website means greater conversion and a better brand image – and therefore both short and long-term benefits.